Refund & Returns Policy

_Last updated: 24 April 2026_

At Shalom Store, we want you to love what you order. If something isn’t right, here’s how we can help.

*1. Our Promise to You*

Under the Consumer Protection Act, you have the right to return goods that are defective, not as described, or unsuitable for the purpose you bought them for.

*2. Returns Timeframe*

- *Change of mind*: You may return unused, unopened items within *7 days* of delivery for a refund or exchange.

- *Defective/Damaged/Wrong item*: You must notify us within *7 days* of receiving your order. We’ll cover return shipping for our mistake.

- *Faulty items*: If an item becomes faulty within *6 months*, you are entitled to a repair, replacement, or refund under CPA Section 56.

*3. Conditions for Returns*

To be eligible for a return, items must be:

- Unused, unopened, and in original packaging with all seals intact

- In the same condition you received them

- Accompanied by proof of purchase (order number or invoice)

*Non-returnable items:*

For hygiene and safety reasons, we cannot accept returns on:

- Opened cosmetics, skincare, fragrances, or personal care items

- Earrings or intimate apparel

- Gift cards and digital downloads

- Sale or clearance items, unless faulty

*4. How to Start a Return*

1. Email us at  info@shalomstore.co.za` within 7 days of delivery

2. Include your order number, photos if damaged/faulty, and reason for return

3. We’ll send you return instructions. Do not send items back before contacting us

*5. Refunds*

Once we receive and inspect your return, we’ll notify you of approval or rejection.

- *Approved returns*: Refund will be processed to your original payment method within *5-10 business days*. Bank processing times may vary.

- *Shipping costs*: Original delivery fees are non-refundable. If the return is due to our error, we’ll refund shipping too.

- *Exchanges*: If you prefer an exchange, we’ll ship the new item once we receive the return. You pay shipping for change-of-mind exchanges.

*6. Damaged or Missing Items*

If your order arrives damaged or items are missing, contact us within *48 hours* of delivery with photos. We’ll replace it or refund you at no extra cost.

*7. Cancelled Orders*

You may cancel an order before it ships for a full refund. Once shipped, our normal returns process applies.

*8. Contact Us*

Questions about returns? We’re here to help.

*Shalom Store Returns Team*

Email: info@shalomstore.co.za`

Website: https://www.shalomstore.co.za

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